Orders

 

International shipping

Our webshop is currently open for delivery in Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Jersey / Guersney, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden or the United Kingdom.

We are unfortunately not able to ship to other countries at the moment.

Are you a professional customer? You can also buy CHIC tableware through our B2B-oriented website www.aertsnv.eu. This is the official website of Aerts NV, the company behind the brand CHIC Tableware.

 

Delivery time

We always try to process and ship orders as soon as possible. Usually orders will be processed the working day following the day of placing the order.

The final delivery will take place approximately 3-7 BUSINESS DAYS after you have received your confirmation.

 

Shipping rates

Standard shipping rates

10: shipping to Belgium, France, Germany, Luxembourg, Monaco, the Netherlands or the United Kingdom

20: shipping to Austria, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain or Sweden

40: shipping to Bosnia and Herzegovina, Iceland, Jersey / Guersney, Liechtenstein, Malta, Serbia

Free delivery

For orders above €100 for shipping to Belgium, France, Germany, Luxembourg, the Netherlands, United Kingdom, the delivery is FREE.

 

Changing or cancelling your order

You can easily change or cancel your order as long as the "update" button is available in your shopping cart.

If you want to change or cancel your order immediately after completing the payment process, please contact us as soon as possible to see what's possible.

When the order has already been shipped, we unfortunately cannot change anything.

 

Payment

The following payment methods can be used for orders placed on the website:

  • Bancontact
  • VISA, MasterCard
  • iDeal
  • PayPal, Sofort banking
  • Belfius pay button, KBC/CBC payment button, ING home pay
  • Bank transfer

All payments take place within a secure payment environment. We use mollie.com, an online payment system that makes paying easier and more flexible.

In order to guarantee a secure payment and the security of your personal data, the transaction data is encrypted with SSL technology over the Internet. You do not need special software to pay with SSL. You recognize a safe SSL connection by the "lock" in the status bar at the bottom of your browser.

 

Return conditions

Not quite satisfied with your order? No problem! You can easily return your order under certain conditions.

  • You can return items from your order up to 14 days after the receipt.
  • The products should be unused and undamaged.
  • The products should be returned in the original package.

If you notice any type of defect or fault in your received order, please contact directly our Customer Service team as soon as possible.

 

Return rate

For the return of your package, a fixed cost of €10 will be taken into account, unless the return concerns an incorrect delivery. This cost will be deducted from your refund.

 

How to return a product?

  1. Fill in our Return form
  2. Send the return form to [email protected]
  3. Once your return is approved, you will receive a return label to stick on your package
  4. Return your products in the original packaging to this address:

    CHIC Tableware
    Herentalseweg 66
    2440 Geel
    Belgium

 

If you notice any type of defect or fault in your received order, please contact directly our Customer Service team as soon as possible.
Any questions filling in the Return form? We'll be glad to assist you.

 

Refund payment

Refunds will be made within 14 days after receiving your package

  • This refund includes the total amount you paid upon purchase, including the original shipping costs for the home delivery. The fixed return cost of €10 will be deducted from this total amount.
    (For instance: if you placed an order of €50 + €10 shipping costs, your total amount paid upon purchase was €60. Your refund will be €60 - €10 (fixed return cost) or €50.)
  • The amount will be refunded to the original account with which the order was completed. It is not possible to specify another account for this.
  • If the payment was made using a credit card (Visa, MasterCard), the money will only be available with your next (monthly) credit card bill.

 

Legal warranty

When ordering a product from CHIC, you can assume that it is a high-quality product. Every article that is available at the web shop is subject to the legal warranty that a product is or must do what you as a consumer would expect in all reasonableness. If you have purchased an item for which this is not the case, we will offer a suitable solution as soon as possible. The legal warranty ensures that you as a consumer are entitled to a 2-year warranty when purchasing a new product. Depending on the item and in consultation with you, we apply the legal warranty by means of repair or replacement. Please contact our customer service for this matter.

Is the problem that occurs with the article your own fault? Or did you use the item normally but is it just worn out? In this case, you're not entitled to free repair or replacement.